Friday, 14 December 2007
Some things you just take for granted, you have milk in the refrigerator, the light will come on when you turn the switch, and at work your computer will work and there is paper in the copy machine. When these things don’t happen as expected your day is slightly disrupted but you recover without much issue. If your car does not start and you cannot get to work then that can have a bigger impact on how well your day turns out. Today we had a concern with our inventory of string for our tea machine being a bit low; in fact we had the possibility of running out. Now that is more in line with the car not starting, it could ruin the day. We were scheduled to receive delivery of more string on Monday but issues arose and the shipment was moved out to Thursday. Typically we carry a higher inventory during our busy time but it was lower than normal so this delay just made it a bigger issue. We have worked for many years with the same suppliers and have built a good relationship that makes us both committed to each other’s success. When the supplier found out our situation they sent string on a special currier to tie us over until the scheduled delivery. We should never have run out of string in the first place or even been this close because we have reports, checks, and people making sure we have enough inventories but I guess it was not enough. Now that we know the tea machines will not run out of string we need to go back through our process and find out what we can do to improve it so we do not have this issue happen again.